Privacy Policy

1. Who We Are

Forge & Flow (“we,” “us,” or “our”) is a web design and branding studio based in Bremerton, WA. We operate the CallPilot AI SMS notification service and this website at forgeandflow.us. You may contact us at forgeflownw@gmail.com or support@callpilot-ai.com.

2. Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, and business details you provide via our contact form or when opting in to SMS notifications.
• SMS consent records — the date, time, and method by which you opted in to receive text messages.
• Usage data — pages visited, time on site, browser type, and IP address collected automatically via standard web analytics.
• Project information — details about your business and project goals that you share when requesting a quote or consultation.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver requested services.
• Send SMS notifications through CallPilot AI — including call summaries, urgent alerts, account updates, and service-related messages — when you have opted in.
• Improve our website and understand how visitors use it.
• Comply with legal obligations.

4. SMS Communications

When you provide your phone number and consent to SMS notifications, you agree to receive text messages from CallPilot AI. Message frequency varies based on call activity. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For additional support, contact support@callpilot-ai.com.

5. How We Share Your Information

We do not sell, rent, or share your personal information — including your phone number and SMS consent — with third parties for marketing purposes.

We may share information with trusted service providers (such as SMS delivery platforms) solely to operate our services, and only under strict confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. SMS opt-in records are retained for a minimum of four years to comply with carrier and regulatory requirements. You may request deletion of your data at any time by contacting us.

7. Cookies & Analytics

We use standard web analytics tools that may set cookies to understand how visitors use our site. These cookies do not collect personally identifiable information and are used solely to improve site performance. You may disable cookies in your browser settings at any time.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us at support@callpilot-ai.com.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: